Returns

At Hali’a Pearls, we want you to feel confident and delighted with your purchase. If you are not completely satisfied, you may return your item(s) within 30 days of the delivery date, subject to the following terms:

Eligibility for Returns

1. Items must be returned in their original, unused condition, with all tags and packaging intact.

2. Customized or personalized products are non-returnable.

3. Proof of purchase, such as your order confirmation or receipt, is required.

Return Process

1. Initiate a Return: Contact our customer support team at [support email or phone number] to initiate the return process. Include your order number and reason for the return.

2. Prepare the Package: Securely pack the item(s) in their original packaging to prevent damage during shipping.

3. Shipping Label: We will provide you with a prepaid return shipping label. Please attach it to the package.

4. Ship the Package: Drop off the package at your nearest shipping carrier location or schedule a pickup.

Refunds

• Once we receive and inspect your return, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method.

• Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

• If you wish to exchange your item for a different size, color, or style, please indicate this when initiating the return process. Exchanges are subject to availability.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll ensure a prompt replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Final sale items

• Items showing signs of wear or damage caused after delivery 30 Days to Return